Frequently Asked Questions

Account Verification Process
To change any of the personal details in your trading account please contact us to explain the reason for this change and provide us with the relevant information, e.g. name change due to marriage, or change of residential address. We will then review and action your request in accordance with our regulatory requirements and obligations.
Verify payment by uploading proof of payment. Once proof of payment is uploaded, your payment will be reviewed and cleared upon confirmation.
Fees & Charges

As part of our commitment to offer the best trading conditions available, we cover most payment processing fees.
On rare occasions, you may incur fees when transferring money to and from your Crypto account. These are determined and levied by your payment issuer or bank, and not by Crypto .

Fees may be added to your account by third parties for:

  • International credit cards - When transactions are processed through foreign (non-local) acquirers.
  • Incoming/Outgoing bank transfers - When transferring money from your bank account to Crypto, and vice versa.
  • Forex conversions - When depositing with a currency that is not supported by the selected payment method.

All client's funds are held in segregated client wallets to ensure maximum protection of the funds.
Usually yes, however you may be required to provide supporting documentation to confirm that you are one of the named parties on the account. Nevertheless, in certain countries and under certain circumstances this may not be possible due to regulatory obligations.
No. All funds must originate from a payment method registered in your own name.
Financial Instruments
Dividends are the portion of corporate profits that are allocated to shareholders, and the cut-off date for share ownership in order to qualify for a dividend is known as ex-dividend date. At Crypto you trade CFDs on equities, therefore, you do not actually own the share itself. If you have an equity or ETF CFD position open on the ex-dividend date, an adjustment will be made to your account in respect of the dividend paid on the underlying market. If you hold a buy position you will receive the dividend as a positive adjustment to your account. However, if you hold a sell position there will be a negative adjustment. Please note that voting rights are not acquired with equity CFDs.
Most of the instruments we offer that are based on a futures contracts, have a rollover date.
You can find this information by clicking on the "Details" link on the main trading platform screen next to each instrument. Whenever a futures contract reaches its automatic rollover date as defined for the instrument, all open positions and orders are automatically rolled over to the next futures contract by Crypto, free of charge. In order to nullify the impact on the valuation of the open position, given the change in the underlying instrument’s rate (price) for the new contract period, a compensating adjustment is made to allow you to keep your positions open without affecting your Equity level. Stop Orders and Limit Orders are also adjusted proportionally to reflect the rate of the new contract. The value of your position continues to reflect the impact of market movement based on your original opening level.
For more information about how rollover adjustments are calculated, please read: ”What is a Rollover Adjustment?"

If the futures contract is not subjected to rollover, the position will close upon the expiry date set for the instrument, also available via the “Details” link. For more information about expiry of positions, please read: “What is an expiry date of an instrument?”
No. All funds must originate from a payment method registered in your own name.
Crypto quotes prices with reference to the price of the relevant underlying financial instrument and its spread.
Our prices are obtained from a range of independent third-party market data providers who source their price feeds from relevant exchanges. An adjustment (i.e. the spread) is then applied automatically, to arrive at the Crypto price.This spread is paid by you, but is incorporated into the quoted rates and is not an additional charge or fee payable by you above those quoted rates.
The spread can be calculated by subtracting the sell price from the buy price of the instrument. Information regarding the spread for a given instrument can be found on our website or trading platforms in the “Details” link next to the instrument’s name.
The pricing generated for our cryptocurrency CFDs is derived from specific cryptocurrency exchanges. Please bear in mind that Cryptocurrency prices may vary widely between cryptocurrency exchanges.
Opening an Account
We recommend clients focus on one trading account, and we reserve the right to close subsequent accounts.
However, each case will be assessed on an individual basis.
If an additional trading account is permitted,
it must be operated independently and it is not possible to transfer funds between the two accounts.
No, using the demo account is completely risk-free as you can’t lose real money.
No, only individual trading accounts are allowed.
Crypto’s subsidiaries are authorised and regulated in different jurisdictions around the world.

Crypto Ltd operates through the following subsidiaries:

  • CryptoUK Ltd is authorised and regulated by the Financial Conduct Authority (FRN 509909).
  • CryptoCY Ltd is authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC Licence No. 250/14).
  • CryptoAU Pty Ltd holds AFSL #417727 issued by ASIC, FSP No. 486026 issued by the FMA in New Zealand and Authorised Financial Services Provider #47546 issued by the FSCA in South Africa.
  • CryptoSG Pte Ltd (UEN 201422211Z) holds a capital markets services license from the Monetary Authority of Singapore for dealing in capital markets products (License No. CMS100648-1).
  • CryptoIL Ltd is registered in Israel and licenced to operate a trading platform.
  • CryptoSEY Ltd is authorised and regulated by the Mauritius Financial Services Authority (Licence No. SD039).
One of the benefits of trading with a regulated firm is that you know you are trading on a reliable and reputable platform in a regulated environment, which has stringent rules and regulations designed, in particular, to protect the interests of retail clients
Account Verification Process
Withdrawals are paid in a space of 0 - 24 hours, considering the functioning of the blockchain network when there are many transactions to be added to a block.
All deposits are automatically credited to your balance, as you send BTC to the unique wallet address generated during funding request.
Yes, you can invest in multiple plans. All investments run concurrently.
Crypto Option Solution is Authorized and regulated by the Mauritius Securities and Exchange Commission with Company registration number C092215 with registered office at Unit 2 Air Mauritius Bldg, Lebrun St, Port Louis,Mauritius
Registration on Binary Option Solutions is free.
Recent FAQs
You can make a request at anytime, including weekends.
There is no limit for withdrawals.
It needs 2-3 network confirmations and may take up to 30 minutes.
It is always the possibility in the sphere of investment. However, in our case, the probability is relatively low and with the help of a fund manager its almost risk-free when you’re investing through our platform
feel free to contact us on live chat or via email :
Please email at to request closing of your account. You will receive an email confirmation when this request will be completed.